<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;">We're using ReadyDesk, seems to cover your requests. No real problems so far, just quietly does the job. I've used RT (request tracker) in the past and was really impressed, but haven't checked up on it in perhaps two or three years, you might want to see what it has to offer, too.<br><br>Best of luck to you,<br>Frank<br><br>--- On <b>Tue, 10/14/08, scott mc <i><scottmc2@gmail.com></i></b> wrote:<br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;">From: scott mc <scottmc2@gmail.com><br>Subject: [NBLUG/talk] Help with locating good software<br>To: talk@nblug.org<br>Date: Tuesday, October 14, 2008, 7:06 AM<br><br><pre>Message: 2<br>Date: Mon, 06 Oct 2008 15:53:42 -0700<br>From: Eric Landerville <eric@landerville.com><br>Subject: [NBLUG/talk] Help with locating good software<br>To:
"General NBLUG chatter about anything Linux, answers to questions,<br> etc." <talk@nblug.org>, SoCoSA general discussion<br>list<br> <discuss@socosa.org><br>Message-ID: <48EA96F6.1000002@landerville.com><br>Content-Type: text/plain; charset=ISO-8859-1; format=flowed<br><br>Hello,<br>I'm trying to find some good help desk / trouble ticket software. My<br>team has increased from 2 people to 8 and it's no longer feasible to<br>just shout "hey I'm going to take care of ..." We need something<br>centralized and web based. What I am looking for is something that does<br>at least the following:<br>Web based<br>Trouble ticket tracking system.<br>Either a front page with the ticket submission or the ability for the<br>customer to enter in name/location/contact info on each ticket (they<br>move about quite often). What I'm trying to say is that I don't want a<br>single set of contact info and that is all we have to go on
to get a<br>hold of whom ever entered the ticket.<br>A searchable knowledge base of ticket problems/solutions (it would be<br>nice if the program asked if you want to submit the solution into the<br>database, we really don't need "trained customer" 100 times).<br>A project management portion. Nothing so grand as something like M$<br>Project, just a different ticket type that can be open ended and allow<br>for constant updates.<br><br>A real bonus would be something that can integrate with (or has<br>embedded) a inventory software that can work with existing bar code<br>labels. But this isn't really necessary.<br><br>As I took all of Mark Street's Linux classes I have no fear of the<br>command line to configure. It would also be great if the software was<br>free, but we do have a small budget for this.<br><br>Any help someone can give would be greatly appreciated,<br><br>Eric<br><br>---------------------<br><br>There's also trac, not sure if it covers
all of your needs but it<br>handles tickets rather well and there's a ton of available plugins to<br>add other features to it.<br>http://trac.edgewall.org/<br>http://trac-hacks.org/<br><br>Someone might have already pointed this out by now. I'm set for<br>digest mode and just got the digest of the 7th today on the 14th... i<br>guess some day the internets are very slow.<br>-scottmc<br><br>_______________________________________________<br>talk mailing list<br>talk@nblug.org<br>http://nblug.org/cgi-bin/mailman/listinfo/talk<br></pre></blockquote></td></tr></table><br>__________________________________________________<br>Do You Yahoo!?<br>Tired of spam? Yahoo! Mail has the best spam protection around <br>http://mail.yahoo.com