Bugzilla

[Eric Eisenhart]

On Wed, Nov 06, 2002 at 07:47:26PM -0800, Lorie Obal wrote:
> I was wondering if there are any other standardized open source bug 
> reporting tools beside this one in common use.  Most of the ones I see 
> seem to be directly built on bugzilla.  Has anyone seen any other 
> original variations?

At my work we've been using "RT" (http://www.bestpractical.com/rt/) aka
"Request Tracker" which is much less "bug reporting" specific than bugzilla;
designed as a "Trouble Ticket Tracker"". RT is open-source with a *lot* of
configurability and a lot of user-contributed add-ons.  The default config
is designed around incoming emails; somebody sends an email to
"helpme at yourdomain.com", gets an auto-response with their ticket #, then
somebody else can go in, reply to the ticket, comment on the ticket and hand
it off to somebody else, etc.  Also commonly used for dealing with incoming
phone call requests: person manning "help desk" writes up a "trouble ticket"
when a call comes in that can't be dealt with as a one-off response, then
whenever a technician fixes the problem they mark the ticket as "resolved".
We have a link to CVS set up so that when I do a CVS commit I can stick
"RT-Ticket: 1234" at the top of the CVS comment and the CVS comment as well
as the appropriate cvs diff command to see the exact change made is attached
to RT ticket 1234.  (optionally it can email the user, but I disabled that
since it didn't make sense with our user-base; for a user-base that knows
what a CVS commit is and has some kind of access to CVS, it'd make perfect
sense to have the CVS commit info emailed off to them.)

(So, basically, we're using RT for handling emailed questions, a little
bug-tracking and project-management/change-tracking.)

Debian has their own bugtracking system, available as "debugs".

A quick scan of Debian's packages also shows "jitterbug", "mantis", "gnats"
and "phpgroupware-tts" in addition to the above mentioned "debugs",
"request-tracker" and "bugzilla" packages.  (okay, there's also
"request-tracker1, but for a new install you really want version 2.0.x)
-- 
Eric Eisenhart                                  eric-dot-sig at eisenhart.com
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