[SoCoSA/discuss] [NBLUG/talk] Help with locating good software

[Trevor Benson]

RT by Best Practical is what we use.  Very customizable, we even integrated
it directly to our billing systems so we can track employee time and build
invoices.

Trevor Benson
A1 Networks

> -----Original Message-----
> From: discuss-bounces at socosa.org [mailto:discuss-bounces at socosa.org] On
> Behalf Of Tim Preston
> Sent: Monday, October 13, 2008 8:08 PM
> To: General NBLUG chatter about anything Linux, answers to questions,
> etc.
> Cc: SoCoSA general discussion list
> Subject: Re: [SoCoSA/discuss] [NBLUG/talk] Help with locating good
> software
> 
> Might I suggest the product Web+center
> http://www.inet-sciences.com/downloads.html ?
> 
> It's a good basic platform and can be customized. That may preclude
> further updates as it will corrupt the database. However, it covers all
> the basics and is a good base.
> 
> Try the demo. It may grow on you.
> 
> Tim
> 
> Eric Landerville wrote:
> > Hello,
> > I'm trying to find some good help desk / trouble ticket software.  My
> > team has increased from 2 people to 8 and it's no longer feasible to
> > just shout "hey I'm going to take care of ..."  We need something
> > centralized and web based.  What I am looking for is something that
> does
> > at least the following:
> > Web based
> > Trouble ticket tracking system.
> > Either a front page with the ticket submission or the ability for the
> > customer to enter in name/location/contact info on each ticket (they
> > move about quite often).  What I'm trying to say is that I don't want
> a
> > single set of contact info and that is all we have to go on to get a
> > hold of whom ever entered the ticket.
> > A searchable knowledge base of ticket problems/solutions (it would be
> > nice if the program asked if you want to submit the solution into the
> > database, we really don't need "trained customer" 100 times).
> > A project management portion.  Nothing so grand as something like M$
> > Project, just a different ticket type that can be open ended and
> allow
> > for constant updates.
> >
> > A real bonus would be something that can integrate with (or has
> > embedded) a inventory software that can work with existing bar code
> > labels.  But this isn't really necessary.
> >
> > As I took all of Mark Street's Linux classes I have no fear of the
> > command line to configure.  It would also be great if the software
> was
> > free, but we do have a small budget for this.
> >
> > Any help someone can give would be greatly appreciated,
> >
> > Eric
> >
> > _______________________________________________
> > talk mailing list
> > talk at nblug.org
> > http://nblug.org/cgi-bin/mailman/listinfo/talk
> >
> >
> >
> 
> _______________________________________________
> SoCoSA discuss mailing list
> discuss at socosa.org
> Your address: tbenson at a-1networks.com
> http://socosa.org/mailman/listinfo/discuss
> http://socosa.org/mailman/options/discuss/tbenson%40a-1networks.com
> 
> 
> __________ Information from ESET NOD32 Antivirus, version of virus
> signature database 2806 (20080118) __________
> 
> The message was checked by ESET NOD32 Antivirus.
> 
> http://www.eset.com
> 
 

__________ Information from ESET NOD32 Antivirus, version of virus signature
database 2806 (20080118) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com