[NBLUG/talk] Life with Sonic - followup

[William L. Thomson Jr.]

Andru,

On Thu, 2003-05-15 at 17:17, Andru Luvisi wrote:
> 
> This had an unfortunate side effect.  When I called for tech support, they
> would not help me since I was not listed as the account owner and
> Christina was not present.  So, I waited for Christina go get home.  When
> she spoke with them, all she had to say was that she authorizes me for the
> account.  They made no effort to verify that it was really her.  I feel so
> good knowing that this "security" is in place, which would not have
> stopped me if I were dishonest but made my life difficult since I am
> honest... *sigh*

Usually when I call in for clients of mine I run into the same
situation. Although I seem to recall the clients having to provide more
info than just a simple, he's ok.

> If it weren't for the "free DSL modem" deal we got, that expired at
> the end of last month after we signed up, I would have canceled
> already.
 
Keep in mind Sonic is one of the only ISPs offering bridged DSL. No
PPPOE. That itself is worth a few tech support headaches. Since if you
ever do use PPPOE it alone will give you trouble and possible make you
contact support more often. Not that PPPOE is unreliable, it's just a
pain.

> Still, once they were willing to talk to me things went smoothly.
> Maybe in the future I'll get to experience some of that wonderful
> Sonic tech support you all told me about.
 
Their tech support is good, but the services they provide are among the
best out there.

Just think of it this way, if Sonic is bad, the others are worse. So
pick your evil, bad or worse. ;)

-- 
Sincerely,
William L. Thomson Jr.
Support Group
Obsidian-Studios, Inc.
3548 Jamestown Ln.
Jacksonville, FL 32223
Phone/Fax  904.260.2445
http://www.obsidian-studios.com