[NBLUG/talk] Life with Sonic -Bridged DSL?

[Jeffrey Miller]

I thought (based on Sonic's web site) that Bridged DSL was only available
with the more expensive business packages and 5+ fixed IPs.  So at the low
end, isn't it the same PPPoE service, and it's more a question of Sonic
being more Linux-friendly?

-- Jeff Miller
(shopping for home DSL in lower Marin)

----- Original Message -----
From: "William L. Thomson Jr." <support at obsidian-studios.com>
To: "nblug" <talk at nblug.org>
Sent: Thursday, May 15, 2003 2:36 PM
Subject: Re: [NBLUG/talk] Life with Sonic - followup


> Andru,
>
> On Thu, 2003-05-15 at 17:17, Andru Luvisi wrote:
> >
> > This had an unfortunate side effect.  When I called for tech support,
they
> > would not help me since I was not listed as the account owner and
> > Christina was not present.  So, I waited for Christina go get home.
When
> > she spoke with them, all she had to say was that she authorizes me for
the
> > account.  They made no effort to verify that it was really her.  I feel
so
> > good knowing that this "security" is in place, which would not have
> > stopped me if I were dishonest but made my life difficult since I am
> > honest... *sigh*
>
> Usually when I call in for clients of mine I run into the same
> situation. Although I seem to recall the clients having to provide more
> info than just a simple, he's ok.
>
> > If it weren't for the "free DSL modem" deal we got, that expired at
> > the end of last month after we signed up, I would have canceled
> > already.
>
> Keep in mind Sonic is one of the only ISPs offering bridged DSL. No
> PPPOE. That itself is worth a few tech support headaches. Since if you
> ever do use PPPOE it alone will give you trouble and possible make you
> contact support more often. Not that PPPOE is unreliable, it's just a
> pain.
>
> > Still, once they were willing to talk to me things went smoothly.
> > Maybe in the future I'll get to experience some of that wonderful
> > Sonic tech support you all told me about.
>
> Their tech support is good, but the services they provide are among the
> best out there.
>
> Just think of it this way, if Sonic is bad, the others are worse. So
> pick your evil, bad or worse. ;)
>
> --
> Sincerely,
> William L. Thomson Jr.
> Support Group
> Obsidian-Studios, Inc.
> 3548 Jamestown Ln.
> Jacksonville, FL 32223
> Phone/Fax  904.260.2445
> http://www.obsidian-studios.com
>
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