[NBLUG/talk] Help with locating good software

[Tim Preston]

Might I suggest the product Web+center 
http://www.inet-sciences.com/downloads.html ?

It's a good basic platform and can be customized. That may preclude 
further updates as it will corrupt the database. However, it covers all 
the basics and is a good base.

Try the demo. It may grow on you.

Tim

Eric Landerville wrote:
> Hello,
> I'm trying to find some good help desk / trouble ticket software.  My 
> team has increased from 2 people to 8 and it's no longer feasible to 
> just shout "hey I'm going to take care of ..."  We need something 
> centralized and web based.  What I am looking for is something that does 
> at least the following:
> Web based
> Trouble ticket tracking system.
> Either a front page with the ticket submission or the ability for the 
> customer to enter in name/location/contact info on each ticket (they 
> move about quite often).  What I'm trying to say is that I don't want a 
> single set of contact info and that is all we have to go on to get a 
> hold of whom ever entered the ticket.
> A searchable knowledge base of ticket problems/solutions (it would be 
> nice if the program asked if you want to submit the solution into the 
> database, we really don't need "trained customer" 100 times).
> A project management portion.  Nothing so grand as something like M$ 
> Project, just a different ticket type that can be open ended and allow 
> for constant updates.
>
> A real bonus would be something that can integrate with (or has 
> embedded) a inventory software that can work with existing bar code 
> labels.  But this isn't really necessary.
>
> As I took all of Mark Street's Linux classes I have no fear of the 
> command line to configure.  It would also be great if the software was 
> free, but we do have a small budget for this.
>
> Any help someone can give would be greatly appreciated,
>
> Eric
>
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