[NBLUG/talk] Help with locating good software

[Eric Landerville]

Hello,
I'm trying to find some good help desk / trouble ticket software.  My 
team has increased from 2 people to 8 and it's no longer feasible to 
just shout "hey I'm going to take care of ..."  We need something 
centralized and web based.  What I am looking for is something that does 
at least the following:
Web based
Trouble ticket tracking system.
Either a front page with the ticket submission or the ability for the 
customer to enter in name/location/contact info on each ticket (they 
move about quite often).  What I'm trying to say is that I don't want a 
single set of contact info and that is all we have to go on to get a 
hold of whom ever entered the ticket.
A searchable knowledge base of ticket problems/solutions (it would be 
nice if the program asked if you want to submit the solution into the 
database, we really don't need "trained customer" 100 times).
A project management portion.  Nothing so grand as something like M$ 
Project, just a different ticket type that can be open ended and allow 
for constant updates.

A real bonus would be something that can integrate with (or has 
embedded) a inventory software that can work with existing bar code 
labels.  But this isn't really necessary.

As I took all of Mark Street's Linux classes I have no fear of the 
command line to configure.  It would also be great if the software was 
free, but we do have a small budget for this.

Any help someone can give would be greatly appreciated,

Eric