[NBLUG/talk] Life with Sonic - followup

[augie]

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Andru Luvisi wrote:
> This had an unfortunate side effect.  When I called for tech support,
> they would not help me since I was not listed as the account owner and
> Christina was not present.  So, I waited for Christina go get home.
> When she spoke with them, all she had to say was that she authorizes
> me for the account.  They made no effort to verify that it was really
> her.  I feel so good knowing that this "security" is in place, which
> would not have stopped me if I were dishonest but made my life
> difficult since I am honest... *sigh*

well now that you are a sonic member you can post to the newsgroups or
contact support and be confident that someone will actually listen to
you, and maybe something will get done, which is more than i can say for
most other ISPs.

augie.


- --
irc.nblug.org #nblug
registered linux user #229905
gpg public key: http://www.sonic.net/schwer/schwer.asc
Key fingerprint = 9815 AE19 AFD1 1FE7 5DEE 2AC3 CB99 2784 27B0 C072

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